Review: Sweet Vegan 'Try Me' Marshmallows

UPDATE: Sweet Vegan are now trading as Marshmallow Deli

Sweet Vegan 'Try Me' Marshmallows

Taster pack of assorted vegan marshmallows from Nottingham producer Sweet Vegan. This is a great way to sample a selection of the marshmallow flavours that Sweet Vegan offer. Vanilla, Chocolate, Coconut, Strawberry and Banana came in our pack, although you may get cherry in yours.



The marshmallows come in an elongated pack with everything stacked in a line, which is an original idea that shows off the various colours.


All of the flavours were distinct apart from the banana flavour which tasted very little of banana. The toasted coconut was our favourite of the five, followed by the strawberry. The vanilla is also good, while the chocolate is dusted with cocoa powder which we liked, but could have been sweeter

Vegan Marshmallows

Sweet Vegan make excellent marshmallows, with a great texture. These could pass for gelatine marshmallows, which some veggie mallows couldn't. The Try Me selection pack is a good way to experience these for yourself, before settling on a favourite flavour and ordering one of the big tubs they do...

You can buy Sweet Vegan confectionery online at sweetvegan.co.uk

You can also buy them at veganstore.co.uk

Verdict: Try not to eat them all at once


Veganoo Score: ★★★★☆
Sweet Vegan 'Try Me' Marshmallows


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Footnote: Ingredients
Here is the ingredients panel from the pack we reviewed.



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55 comments:

  1. Would be even better if you could get them to actually send them to their customers. A recurring theme seems to be no response to email, contact form or even phone calls AND not bothering to send the products out despite swiftly taking the cash via Paypal.
    Comments here:
    http://vegetariankids.co.uk/vegetarian-marshmallows-review/

    Comments here too:
    http://veggies.co.uk/2012/11/08/sweet-vegan-marshmallow-taster/

    Still waiting for any response from them at all.

    ReplyDelete
    Replies
    1. We've contacted Sweet Vegan and will let you know if we get a reply.

      Delete
    2. You will be lucky, I have been ringing them, emailing them and have now raised as a Paypal dispute.
      But thanks for the feedback none the less

      Delete
    3. Sweet Vegan have responded to us this morning.

      They say that you will be refunded your payment and also still receive the goods.

      Carmen from Sweet Vegan apologises about the delayed response which was due to illness.

      The company wishes to stress that all marshmallows are made to order and customers should allow three weeks for delivery (as stated on their website). Goods are normally despatched in a week.

      Delete
  2. Best I have tasted! Keep up the good work ;-)

    ReplyDelete
  3. I ordered from sweet vegan over 4 weeks ago, been charged but yet to receive the goods - have e-mailed and no response. Just an answer machine when I phone!

    ReplyDelete
    Replies
    1. Okay... bit of a theme here. We'll endeavour to contact the company again.

      Delete
  4. Me too, have emailed three times just get the same automatic response. Appalling treating customers this way and yes they've had my money too, over £20!

    ReplyDelete
  5. Hello Anonymous
    I'm so sorry I've missed you! Would you please email me so I can locate your order? I do ask to allow up to 3 weeks for delivery, especially this time of year, I am running behind at the moment, had a huge response to the free marshmallow offer & the Christmas rush is underway! I'm working furiously to get orders out as soon as possible. I'll keep a look out for your email, I'm checking every morning Thank you :)
    Carmen, Sweet Vegan Artisan Marshmallows

    SWEET VEGAN ARTISAN MARSHMALLOWS


    ReplyDelete
  6. Really disappointed! Brought three packs of marshmallows with had long dates on them. Ate one pack and then kept to until later. Well in the best before date and they went bad - I had kept as directed on packaging. Contacted Carmen, told 2 months ago I would receive a replacement. Nothing! Even after contacting on some occasions - no response. I really liked the product and now feel as though I cannot place any future orders with them! Shame because they were a good find.

    ReplyDelete
  7. I ordered a few different types of marshmallow on the 12th of April. They were to help me recuperate from major surgery, I needed all the help I could get with getting as many calories as I could.
    My marshmallows have never arrived. I've tried to call and email Carmen but have not received a reply let alone a refund. To say I'm disappointed is an understatement.
    Is there any other way to contact Carmen about my order?

    ReplyDelete
    Replies
    1. Cherie, thanks for adding to the growing list of comments here. Whenever we've emailed Carmen she has responded straight away, so we know they're getting through. No idea what to suggest to resolve the situation though. We'll ask Carmen to comment here again.

      Delete
  8. Got a circular e-mail from sweet vagan last week stating that all orders to 29th November have been dispatched, maybe get a delivery this week - but wont hold my breath!!

    ReplyDelete
    Replies
    1. Thanks for the update. We emailed Sweet Vegan on Friday, but as yet we've had no response to our request for comment on these complaints.

      Delete
  9. Hello,

    If any of my customers have any problem with their order please email me so we can sort it out.

    Thank you :)

    Carmen

    SWEET VEGAN ARTISAN MARSHMALLOWS

    email: sweetieHQ@sweetvegan.co.uk
    web: www.sweetvegan.co.uk

    ReplyDelete
  10. Carmen, as you can see from this thread, we have been e-mailing you but you never reply. it seems the only way of getting your attention is to write on here!!
    I also found it amusing that the e-mail (another circular) sent yesterday states

    "All orders placed up to the 29th November have been posted out this week.
    All orders placed from 30th will be going out next week.
    I can't answer every email at the moment, but if you ordered before the 15th December
    you will get them in time for Christmas!"

    So you tell us to e-mail, then say you don't have time to read them

    Your customer service is non-existant

    ReplyDelete
  11. OK folks, please no more anonymous comments. Carmen has assured me that she is responding to emails on a daily basis and doesn't wish to respond to anonymous comments on here.

    If you are genuinely not getting a response within a reasonable time, then please comment by logging in first. You can use any Google ID such as G+, Gmail or Blogger, or you can also log in with a Wordpress ID, AIM or OpenID. Please include the date of your order.

    Thanks

    Chris
    veganoo.net

    ReplyDelete
  12. awesome ! thank you to provide the best service to the customers and to make the good excellent marshmallows, with a great texture.i am so shocked because i like this very much.

    posted by Jim Sina | Vegetarian Marshmallows UK 

    ReplyDelete
  13. I'm sorry to report that I also had an unfortunate experience with Sweet Vegan (thought I was the only one but clearly not!) which involved a frustrating four month quest for marshmallows. Communication and customer service are clearly issues for the company

    I never did receive the marshmallows. Such a shame as I know for a fact they are absolutely delicious.

    ReplyDelete
  14. Placed order on 17th May for birthday present, money taken straight away. Birthday has come and gone, 6 weeks later still waiting for the order. Emailed 25th June and got an automated email explaining the are struggling to cope due to a free postage offer, according to their website this was offered 21/22 May. Not sure why this would hold up my order which was placed before the promotion. No other response from company - if I haven't heard by early next week I will raise a dispute with PayPal.

    ReplyDelete
  15. I've been waiting since May for my order. I have emailed twice in the last 2 weeks asking for a refund as it has been too long and have heard absolutely nothing from them. Seems to be a common thing that they don't care enough about their customers for even a courtesy email to say they have at least read it. And like everyone else they took my money straight away.

    ReplyDelete
  16. Sweet Vegan is now trading as Marshmallow Deli, but beyond a new name nothing has changed. They take your money and then make weak excuses for ridiculous delays. Really frustrating to receive a promotional newsletter encouraging new orders when existing orders clearly haven't been sent out. Still not received my order from the beginning of September.

    ReplyDelete
  17. Ordered over 3 weeks ago, so far no response to emails and no marshmallows or even set delivery date. Very disappointed, I've ordered from lots of places before and never had this issue.

    ReplyDelete
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  19. I ordered almost a month ago now.No reply to emails querying what's happening. Took the money sure enough though. I've read all the above comments and can only say it's sad when there seems such disregard for other people. I experience feeling from my situation and reading the other comments above a betrayal of trust of people's good will and willingness to support that business.

    ReplyDelete
  20. Ordered almost a month ago now.No Reply to emails querying what's happening. Took the money sure enough though. I've read all the above comments and can only say it's sad when there is such disregard for other people. Such a betrayal of trust and exploitation of people's good will and support of that business.

    ReplyDelete
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    ReplyDelete
  22. I can't seem to get Google to display my name here. My name is Inez de Miranda, and I live in the U.K.
    I too ordered from Marshmallow Deli over a month ago, and have not received my marshmallows. I just sent an email to them, so I still hope to get a reply. That said, some time (years) ago I ordered from Sweet Vegan, never received my order, and got no reply to my many emails and phonecalls. The phone was even answered once, but after I said what I was calling for she hung up on me. I only managed to get my money back when I took it to Paypal and settled it as a Paypal dispute. Never received my marshmallows.
    Stupidly, I thought that Marshmallow Deli was another company, so I ordered again. Now that I realise they're the same one, I don't expect to get my delivery, and I think I'll take it to Paypal much sooner. My lust for sweets will be my downfall one day! ;-)

    ReplyDelete
  23. I ordered on the 1/6. Have emailled twice, no reply, so have now opened a PayPal dispute. I had a couple of orders from them previously with no problem, but this time they have lost my custom. Appaling communication skills, so despite a good product i would advise people not to use them.

    ReplyDelete
    Replies
    1. It looks like Marshmallow Deli still have customer service issues. We suggest using PayPal when making a purchase as refunds are no quibble if the dispute isn't contested.

      Delete
  24. I placed an order on the 5th of June, I wasn't in a hurry so I didn't mind waiting a bit, but I have now waited closer to 3 month than 3 weeks for my order. I have emailed them twice, both times with no reply, so I am now going to try and get a refund through PayPal.
    I ordered from them once before a few years ago and got that order with only a few weeks wait, but that was just for a box of standard vanilla marshmallows. I wondered at the time of placing my most recent order how a small company could manage producing so many flavours, and I guess this answers my question - they can't. I am curious to know though whether the problem is completely random, or if it is only with orders that contain more unusual (less often ordered) flavours. I have a feeling they are trying to be too ambitious and are taking on a lot more than they can handle, that I can excuse, the bad customer service though, I can't.

    ReplyDelete
  25. I've been waiting for over a month for my order from Marshmallow Deli. Wish I'd read these comments sooner. Wondering whether it's worth reporting them to Trading Standards?

    ReplyDelete
    Replies
    1. Did you use PayPal? If so you can get a refund pretty quickly.

      Delete
  26. I've been waiting over 7 weeks for my order and have sent two emails but had no response for either of them.
    The money was taken from my account two days after I placed my order.
    These were supposed to be a Christmas present for my mom but looks like they'll now have to be her Mothers Day present instead.
    It's a real shame as these marshmallows are delicious and I have had delays in the delivery before but not this extreme.
    I'd appreciate a response please Carmen.

    Mimi

    ReplyDelete
  27. I regret buying from this company. Although I've had the products before and loved them the service is not good. I ordered a birthday present for someone and have now been waiting over a month. Not as long as some of you but I emailed multiple times and each time it was down to the hot weather and she said it was being posted out ...and each time is hasn't! She's very polite but each email reply has given me hope and then it still doesn't arrive. The moment has gone now for my friends birthday who still hasn't had a present off me. Why can't this company offer a chilled postage, I would have been happy to pay a bit more for it to arrive on time.

    ReplyDelete
  28. I wish i had found theze reviews earlier....ordered last year and didnt get them apparently she was dying from carbon monoxide poisoning and i was more borhered about my order than her :) anyway decided she may have got her act together and sorted herself out so ordered again on the 11th Nov its now the 22nd Dec and no marshmallows ! Cant believe she has been doing this for years...its a scam and needs sorting ! I need to speak to someone so she gets closed down ! Dont think i paid via paypal now just cards so going to b3 good getting my money back !!!

    ReplyDelete
    Replies
    1. Hi Jane,

      Did you ever receive your order? I ordered a few weeks ago and am now getting worried that it may never be fulfilled.

      Delete
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  30. Just to add to other comments, order placed on 2 Feb 17, still has not arrived after 8 weeks. Received a reply to emails, first said it was at the post office, second 2 weeks later said was ready to post out. Still no parcel, 3rd email has not been replied to after a week. Website says about delays etc and will be replying to emails. Understand some wait, but being told different things is is frustrating. Also, it is frustrating that I keep getting emails advertising Easter products with special discounts when still waiting for Valentines Day Products! Please be aware, they are no longer using PayPal, they use Shopify, have contacted shopify, if you want a refund you have to raise refund with Marshmallow deli or contact your bank. Pity, as it is such a great product when you actually receive it.

    ReplyDelete
  31. Is there anything we can do about this company? I have ordered three times over the years and all three times I've had issues. I've only received the order once! The most recent order was in March 2017 following an Easter promotion. I eventually received a response to my emails saying that she has ongoing health problems. I sympathise with that but then why do promotions?? I'm thinking of going to Trading Standards or something as she is essentially stealing from her customers! Bec H

    ReplyDelete
  32. I placed an order on 05/03/2017 and never received same. Multiple emails requesting updates since have been ignored. I requested a refund on 14/04/2017, which Carmen agreed to provide on 24/04/2017. It has been radio silence since and no refund has been received. Carmen has ignored two further emails I have sent after she agreed to process a refund. She had advised earlier that health problems were resulting in delays in processing orders. To be quite frank, this is not my problem. If one is incapable of fulfilling orders in a timely fashion, then promises should not be made to do so. Carmen is more than happy to accept payment in a very timely fashion but it's like pulling teeth when a problem needs to be resolved.

    ReplyDelete
  33. I also placed an order #377 on 26-5-17 and have had no reply to emails requesting an update!Payment was taken off on placing my order. I have ordered in the past and loved the marshmallows but I will not be orderering again or recommending them to any of my friends.
    Very disappointed and will be taking advice from my bank regarding refund if not received. Mary

    ReplyDelete
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  37. I wish I had read this page before ordering from her again....I lost a beloved cat in May and decided to order a humungous box of marshmallows with super duper FREE postage. So parted with £41....I needed those sweets. Anyway, nothing. So when I lost another cat 3 weeks later I contacted her...she was ill, M.E. this time, and said they would be out end of the week....4 weeks later and I lost yet another cat (truly) and would have done anything to comfort myself with marshmallows...but nothing came...contacted her and they were made! Ready to be posted out! Nothing....I then asked for a refund and miraculously they are made yet again and waiting...nothing came....so early this week I demanded a refund and contacted Barclays bank. 4 days later Barclays have replaced my money....now her dispute will be with them. I suggest EVERYONE contact your banks...she is a scammer of the first order and makes every excuse under the sun why our orders are not completed. In her last contact she even told me of exciting developments in the near future. It would be damned exciting development if she could just stop stealing from people...now I am going to try to make marshmallows as good at hers. If I succeed I will post the recipe here...:D

    ReplyDelete
  38. I also ordered some products during the free postage promotion. Two months and 3 emails later I'm still waiting for my marshmallows. I will be following Chrissieanne's suggestion and contacting my bank tomorrow!

    ReplyDelete
  39. I hope everyone does the same....she tries to make people feel sorry for her. If she truly has ME or any of the other complaints she uses, then she should close her business. Expect another name change soon as she has been found out big time. I asked her for her recipe but she ignored that..hell, I hope they were vegan...

    ReplyDelete
  40. Finally some progress! On Sunday I received an email from Marshmallow Deli about a new P&P promotion. EXCUSE ME?! After I'd calmed down I replied to this email and said I'd appreciate the items I ordered during the last promotion that had not yet materialise and an answer to at least one of the several emails I'd sent asking for the progress of this order!

    Today (Tuesday) I received an unbelievably chirpy email from Carmen apologising for the delay due to illness (sound familiar?) but the items will be with me this week.

    I have found a new company who make vegan marshmallows (Ananda Foods) which seem to have very good reviews so I think I'll give them a go next time.

    ReplyDelete
  41. Well I have even more amazing progress! My order arrived! 4 months late but still...they are far better than Ananda's which are slightly firmer and less squishy. I am determined to make my own....I will not be placing any further orders sadly....I also got the new promotion and wrote to her and she replied that my order was posted....and it was! She is always chirpy even though I have been somewhat curt with her....

    ReplyDelete
  42. Anandas marshmallows taste more like tofu than marshmallow, but her service is far better. It's a sad fact that Carmen makes the best marshmallows but is terrible at customer service!

    ReplyDelete
  43. Chrissieanne, I'm glad you're finally getting yours too!

    Veganoo, yes it's a shame the customer service is so bad because they really are good. With regard to Ananda, I've never tried tofu so it'll be a new experience - I might just like it! 😁

    ReplyDelete
  44. I hope you do like it Gaina...I am left sad ...mourning the biggest squishiest mallows ever....sigh...

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  45. I'm signed up to this blog now, so if I find a suitable alternative, I'll let you know. :-)

    ReplyDelete

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