UPDATE: Sweet Vegan are now trading as Marshmallow Deli
Taster pack of assorted vegan marshmallows from Nottingham producer Sweet Vegan. This is a great way to sample a selection of the marshmallow flavours that Sweet Vegan offer. Vanilla, Chocolate, Coconut, Strawberry and Banana came in our pack, although you may get cherry in yours.
All of the flavours were distinct apart from the banana flavour which tasted very little of banana. The toasted coconut was our favourite of the five, followed by the strawberry. The vanilla is also good, while the chocolate is dusted with cocoa powder which we liked, but could have been sweeter
Sweet Vegan make excellent marshmallows, with a great texture. These could pass for gelatine marshmallows, which some veggie mallows couldn't. The Try Me selection pack is a good way to experience these for yourself, before settling on a favourite flavour and ordering one of the big tubs they do...
You can buy Sweet Vegan confectionery online at sweetvegan.co.uk
You can also buy them at veganstore.co.uk
Verdict: Try not to eat them all at once
Veganoo Score: ★★★★☆
Sweet Vegan 'Try Me' Marshmallows
Sweet Vegan 'Try Me' Marshmallows
Footnote: Ingredients
Here is the ingredients panel from the pack we reviewed.
Would be even better if you could get them to actually send them to their customers. A recurring theme seems to be no response to email, contact form or even phone calls AND not bothering to send the products out despite swiftly taking the cash via Paypal.
ReplyDeleteComments here:
http://vegetariankids.co.uk/vegetarian-marshmallows-review/
Comments here too:
http://veggies.co.uk/2012/11/08/sweet-vegan-marshmallow-taster/
Still waiting for any response from them at all.
We've contacted Sweet Vegan and will let you know if we get a reply.
DeleteYou will be lucky, I have been ringing them, emailing them and have now raised as a Paypal dispute.
DeleteBut thanks for the feedback none the less
Sweet Vegan have responded to us this morning.
DeleteThey say that you will be refunded your payment and also still receive the goods.
Carmen from Sweet Vegan apologises about the delayed response which was due to illness.
The company wishes to stress that all marshmallows are made to order and customers should allow three weeks for delivery (as stated on their website). Goods are normally despatched in a week.
Best I have tasted! Keep up the good work ;-)
ReplyDeleteI ordered from sweet vegan over 4 weeks ago, been charged but yet to receive the goods - have e-mailed and no response. Just an answer machine when I phone!
ReplyDeleteOkay... bit of a theme here. We'll endeavour to contact the company again.
DeleteMe too, have emailed three times just get the same automatic response. Appalling treating customers this way and yes they've had my money too, over £20!
ReplyDeleteHello Anonymous
ReplyDeleteI'm so sorry I've missed you! Would you please email me so I can locate your order? I do ask to allow up to 3 weeks for delivery, especially this time of year, I am running behind at the moment, had a huge response to the free marshmallow offer & the Christmas rush is underway! I'm working furiously to get orders out as soon as possible. I'll keep a look out for your email, I'm checking every morning Thank you :)
Carmen, Sweet Vegan Artisan Marshmallows
SWEET VEGAN ARTISAN MARSHMALLOWS
Really disappointed! Brought three packs of marshmallows with had long dates on them. Ate one pack and then kept to until later. Well in the best before date and they went bad - I had kept as directed on packaging. Contacted Carmen, told 2 months ago I would receive a replacement. Nothing! Even after contacting on some occasions - no response. I really liked the product and now feel as though I cannot place any future orders with them! Shame because they were a good find.
ReplyDeleteI ordered a few different types of marshmallow on the 12th of April. They were to help me recuperate from major surgery, I needed all the help I could get with getting as many calories as I could.
ReplyDeleteMy marshmallows have never arrived. I've tried to call and email Carmen but have not received a reply let alone a refund. To say I'm disappointed is an understatement.
Is there any other way to contact Carmen about my order?
Cherie, thanks for adding to the growing list of comments here. Whenever we've emailed Carmen she has responded straight away, so we know they're getting through. No idea what to suggest to resolve the situation though. We'll ask Carmen to comment here again.
DeleteGot a circular e-mail from sweet vagan last week stating that all orders to 29th November have been dispatched, maybe get a delivery this week - but wont hold my breath!!
ReplyDeleteThanks for the update. We emailed Sweet Vegan on Friday, but as yet we've had no response to our request for comment on these complaints.
DeleteHello,
ReplyDeleteIf any of my customers have any problem with their order please email me so we can sort it out.
Thank you :)
Carmen
SWEET VEGAN ARTISAN MARSHMALLOWS
email: sweetieHQ@sweetvegan.co.uk
web: www.sweetvegan.co.uk
Carmen, as you can see from this thread, we have been e-mailing you but you never reply. it seems the only way of getting your attention is to write on here!!
ReplyDeleteI also found it amusing that the e-mail (another circular) sent yesterday states
"All orders placed up to the 29th November have been posted out this week.
All orders placed from 30th will be going out next week.
I can't answer every email at the moment, but if you ordered before the 15th December
you will get them in time for Christmas!"
So you tell us to e-mail, then say you don't have time to read them
Your customer service is non-existant
OK folks, please no more anonymous comments. Carmen has assured me that she is responding to emails on a daily basis and doesn't wish to respond to anonymous comments on here.
ReplyDeleteIf you are genuinely not getting a response within a reasonable time, then please comment by logging in first. You can use any Google ID such as G+, Gmail or Blogger, or you can also log in with a Wordpress ID, AIM or OpenID. Please include the date of your order.
Thanks
Chris
veganoo.net
awesome ! thank you to provide the best service to the customers and to make the good excellent marshmallows, with a great texture.i am so shocked because i like this very much.
ReplyDeleteposted by Jim Sina | Vegetarian Marshmallows UK
I'm sorry to report that I also had an unfortunate experience with Sweet Vegan (thought I was the only one but clearly not!) which involved a frustrating four month quest for marshmallows. Communication and customer service are clearly issues for the company
ReplyDeleteI never did receive the marshmallows. Such a shame as I know for a fact they are absolutely delicious.
Placed order on 17th May for birthday present, money taken straight away. Birthday has come and gone, 6 weeks later still waiting for the order. Emailed 25th June and got an automated email explaining the are struggling to cope due to a free postage offer, according to their website this was offered 21/22 May. Not sure why this would hold up my order which was placed before the promotion. No other response from company - if I haven't heard by early next week I will raise a dispute with PayPal.
ReplyDeleteI've been waiting since May for my order. I have emailed twice in the last 2 weeks asking for a refund as it has been too long and have heard absolutely nothing from them. Seems to be a common thing that they don't care enough about their customers for even a courtesy email to say they have at least read it. And like everyone else they took my money straight away.
ReplyDeleteSweet Vegan is now trading as Marshmallow Deli, but beyond a new name nothing has changed. They take your money and then make weak excuses for ridiculous delays. Really frustrating to receive a promotional newsletter encouraging new orders when existing orders clearly haven't been sent out. Still not received my order from the beginning of September.
ReplyDeleteThanks for the update.
DeleteOrdered over 3 weeks ago, so far no response to emails and no marshmallows or even set delivery date. Very disappointed, I've ordered from lots of places before and never had this issue.
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ReplyDeleteI ordered almost a month ago now.No reply to emails querying what's happening. Took the money sure enough though. I've read all the above comments and can only say it's sad when there seems such disregard for other people. I experience feeling from my situation and reading the other comments above a betrayal of trust of people's good will and willingness to support that business.
ReplyDeleteOrdered almost a month ago now.No Reply to emails querying what's happening. Took the money sure enough though. I've read all the above comments and can only say it's sad when there is such disregard for other people. Such a betrayal of trust and exploitation of people's good will and support of that business.
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ReplyDeleteI can't seem to get Google to display my name here. My name is Inez de Miranda, and I live in the U.K.
ReplyDeleteI too ordered from Marshmallow Deli over a month ago, and have not received my marshmallows. I just sent an email to them, so I still hope to get a reply. That said, some time (years) ago I ordered from Sweet Vegan, never received my order, and got no reply to my many emails and phonecalls. The phone was even answered once, but after I said what I was calling for she hung up on me. I only managed to get my money back when I took it to Paypal and settled it as a Paypal dispute. Never received my marshmallows.
Stupidly, I thought that Marshmallow Deli was another company, so I ordered again. Now that I realise they're the same one, I don't expect to get my delivery, and I think I'll take it to Paypal much sooner. My lust for sweets will be my downfall one day! ;-)
I ordered on the 1/6. Have emailled twice, no reply, so have now opened a PayPal dispute. I had a couple of orders from them previously with no problem, but this time they have lost my custom. Appaling communication skills, so despite a good product i would advise people not to use them.
ReplyDeleteIt looks like Marshmallow Deli still have customer service issues. We suggest using PayPal when making a purchase as refunds are no quibble if the dispute isn't contested.
DeleteI placed an order on the 5th of June, I wasn't in a hurry so I didn't mind waiting a bit, but I have now waited closer to 3 month than 3 weeks for my order. I have emailed them twice, both times with no reply, so I am now going to try and get a refund through PayPal.
ReplyDeleteI ordered from them once before a few years ago and got that order with only a few weeks wait, but that was just for a box of standard vanilla marshmallows. I wondered at the time of placing my most recent order how a small company could manage producing so many flavours, and I guess this answers my question - they can't. I am curious to know though whether the problem is completely random, or if it is only with orders that contain more unusual (less often ordered) flavours. I have a feeling they are trying to be too ambitious and are taking on a lot more than they can handle, that I can excuse, the bad customer service though, I can't.
I've been waiting for over a month for my order from Marshmallow Deli. Wish I'd read these comments sooner. Wondering whether it's worth reporting them to Trading Standards?
ReplyDeleteDid you use PayPal? If so you can get a refund pretty quickly.
DeleteI've been waiting over 7 weeks for my order and have sent two emails but had no response for either of them.
ReplyDeleteThe money was taken from my account two days after I placed my order.
These were supposed to be a Christmas present for my mom but looks like they'll now have to be her Mothers Day present instead.
It's a real shame as these marshmallows are delicious and I have had delays in the delivery before but not this extreme.
I'd appreciate a response please Carmen.
Mimi
I regret buying from this company. Although I've had the products before and loved them the service is not good. I ordered a birthday present for someone and have now been waiting over a month. Not as long as some of you but I emailed multiple times and each time it was down to the hot weather and she said it was being posted out ...and each time is hasn't! She's very polite but each email reply has given me hope and then it still doesn't arrive. The moment has gone now for my friends birthday who still hasn't had a present off me. Why can't this company offer a chilled postage, I would have been happy to pay a bit more for it to arrive on time.
ReplyDeleteI wish i had found theze reviews earlier....ordered last year and didnt get them apparently she was dying from carbon monoxide poisoning and i was more borhered about my order than her :) anyway decided she may have got her act together and sorted herself out so ordered again on the 11th Nov its now the 22nd Dec and no marshmallows ! Cant believe she has been doing this for years...its a scam and needs sorting ! I need to speak to someone so she gets closed down ! Dont think i paid via paypal now just cards so going to b3 good getting my money back !!!
ReplyDeleteHi Jane,
DeleteDid you ever receive your order? I ordered a few weeks ago and am now getting worried that it may never be fulfilled.
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ReplyDeleteJust to add to other comments, order placed on 2 Feb 17, still has not arrived after 8 weeks. Received a reply to emails, first said it was at the post office, second 2 weeks later said was ready to post out. Still no parcel, 3rd email has not been replied to after a week. Website says about delays etc and will be replying to emails. Understand some wait, but being told different things is is frustrating. Also, it is frustrating that I keep getting emails advertising Easter products with special discounts when still waiting for Valentines Day Products! Please be aware, they are no longer using PayPal, they use Shopify, have contacted shopify, if you want a refund you have to raise refund with Marshmallow deli or contact your bank. Pity, as it is such a great product when you actually receive it.
ReplyDeleteIs there anything we can do about this company? I have ordered three times over the years and all three times I've had issues. I've only received the order once! The most recent order was in March 2017 following an Easter promotion. I eventually received a response to my emails saying that she has ongoing health problems. I sympathise with that but then why do promotions?? I'm thinking of going to Trading Standards or something as she is essentially stealing from her customers! Bec H
ReplyDeleteI placed an order on 05/03/2017 and never received same. Multiple emails requesting updates since have been ignored. I requested a refund on 14/04/2017, which Carmen agreed to provide on 24/04/2017. It has been radio silence since and no refund has been received. Carmen has ignored two further emails I have sent after she agreed to process a refund. She had advised earlier that health problems were resulting in delays in processing orders. To be quite frank, this is not my problem. If one is incapable of fulfilling orders in a timely fashion, then promises should not be made to do so. Carmen is more than happy to accept payment in a very timely fashion but it's like pulling teeth when a problem needs to be resolved.
ReplyDeleteI also placed an order #377 on 26-5-17 and have had no reply to emails requesting an update!Payment was taken off on placing my order. I have ordered in the past and loved the marshmallows but I will not be orderering again or recommending them to any of my friends.
ReplyDeleteVery disappointed and will be taking advice from my bank regarding refund if not received. Mary
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ReplyDeleteI wish I had read this page before ordering from her again....I lost a beloved cat in May and decided to order a humungous box of marshmallows with super duper FREE postage. So parted with £41....I needed those sweets. Anyway, nothing. So when I lost another cat 3 weeks later I contacted her...she was ill, M.E. this time, and said they would be out end of the week....4 weeks later and I lost yet another cat (truly) and would have done anything to comfort myself with marshmallows...but nothing came...contacted her and they were made! Ready to be posted out! Nothing....I then asked for a refund and miraculously they are made yet again and waiting...nothing came....so early this week I demanded a refund and contacted Barclays bank. 4 days later Barclays have replaced my money....now her dispute will be with them. I suggest EVERYONE contact your banks...she is a scammer of the first order and makes every excuse under the sun why our orders are not completed. In her last contact she even told me of exciting developments in the near future. It would be damned exciting development if she could just stop stealing from people...now I am going to try to make marshmallows as good at hers. If I succeed I will post the recipe here...:D
ReplyDeleteI also ordered some products during the free postage promotion. Two months and 3 emails later I'm still waiting for my marshmallows. I will be following Chrissieanne's suggestion and contacting my bank tomorrow!
ReplyDeleteI hope everyone does the same....she tries to make people feel sorry for her. If she truly has ME or any of the other complaints she uses, then she should close her business. Expect another name change soon as she has been found out big time. I asked her for her recipe but she ignored that..hell, I hope they were vegan...
ReplyDeleteFinally some progress! On Sunday I received an email from Marshmallow Deli about a new P&P promotion. EXCUSE ME?! After I'd calmed down I replied to this email and said I'd appreciate the items I ordered during the last promotion that had not yet materialise and an answer to at least one of the several emails I'd sent asking for the progress of this order!
ReplyDeleteToday (Tuesday) I received an unbelievably chirpy email from Carmen apologising for the delay due to illness (sound familiar?) but the items will be with me this week.
I have found a new company who make vegan marshmallows (Ananda Foods) which seem to have very good reviews so I think I'll give them a go next time.
Well I have even more amazing progress! My order arrived! 4 months late but still...they are far better than Ananda's which are slightly firmer and less squishy. I am determined to make my own....I will not be placing any further orders sadly....I also got the new promotion and wrote to her and she replied that my order was posted....and it was! She is always chirpy even though I have been somewhat curt with her....
ReplyDeleteAnandas marshmallows taste more like tofu than marshmallow, but her service is far better. It's a sad fact that Carmen makes the best marshmallows but is terrible at customer service!
ReplyDeleteChrissieanne, I'm glad you're finally getting yours too!
ReplyDeleteVeganoo, yes it's a shame the customer service is so bad because they really are good. With regard to Ananda, I've never tried tofu so it'll be a new experience - I might just like it! 😁
I hope you do like it Gaina...I am left sad ...mourning the biggest squishiest mallows ever....sigh...
ReplyDeleteI'm signed up to this blog now, so if I find a suitable alternative, I'll let you know. :-)
ReplyDeleteWell, it's taken month since the email promising me my marshmallows 'by the end of the week, but they FINALLY arrived today!
ReplyDeleteI asked for refund, which got a swift response saying she'd sent out' several packages'that day, so I asked for a copy of her proof of posting so I could check with my local sorting office. When I looked at the box, it had YESTERDAY'S posting date on it,so she'd told yet another unnecessary fib.
Oh well, at least the bright side of the whole saga was finding this blog! 😁
Glad you got them in the end, Gaina!
DeleteJust wondering- has anyone ever check the actual vegan authenticity of her marshmallows? Like in a lab? I struggle to see how they are the most amazing etc etc if every other vegan mallow company struggles to make anywhere near as tasty and squishy and nice mallows ? Just a thought !!
ReplyDeleteThat never occures to me but she can lie bout orders...so why not about the content...I hope not though...I have eaten a lot in the last few years...
ReplyDeleteOrdered for summer bbq 2017 it's now January 2018. Nothing. Same old story as above. I didn't pay by PayPal so gutted I've lost money to this unreputable company. Very sad.
ReplyDeleteI'm so sorry you've had this experience. I assume your PayPal is linked to your bank account? If so I would raise a dispute with both,as anyone who takes your money and doesn't send an item is committng an offence. I had to get quite stroppy with her before she finally sent the marshmallows, so don't be afraid to tell her you're prepared to tank action if you don't get a refund - that got things moving for me. Good luck!
ReplyDeleteVictoria, I’d report her to trading standards in Nottingham.
ReplyDeleteCarmen has not changed. I've had the same issues as everyone above. The marshmallows never arrived, and customer service was awful. I got a standard email, stating my order had been sent (my order was a Christmas present with guaranteed delivery if placed before the 17th of December)but I never received it. Eventually I got an order saying, your order has been cancelled, 2 days before Christmas , no explanation. Carmen then put a promotion up on the internet, is free postage encouraging Christmas sales, shocking as she clearly hadnt sent orders from months before, why increase a work load she can't handle.
ReplyDeleteI had to send several emails before she agreed to refund me and then what I was told was to raise a dispute with Paypal to get my money back. I did this and she escalated it to a claim. PayPal then contacted me and said if I didn't produce evidence they would fall in theh business owners favour. After more emails to Carmen asking why she just didn't refund me, instead of making me fight for my money, she emailed saying this was the only process. I know this isn't true as I've instantly issued refunds on PayPal myself, there's no need to dispute.
I honestly think she needs shutting down,shes not trading in a fair way.
Does anyone know how to get this useless, cheating woman put out of business? She is stealing money. She is a liar and I would have thought this thread alone given to trading standards would be enough for them to act. I don't know where to start but I will support anyone who does and wants to make a case. As far as producing evidence she didn't send them to you, Victoria, how can you prove a negative???? She needs to be made to produce the proof of posting that she did send them. Evidence she clearly does not have. I, too, have issued many partial refunds on PP when I have charged too much for shipping, It can be done, and easily too. She is a fraudster of the first order and it STILL getting away with theft. After all these years.
ReplyDeleteWe could try BBC Watchdog or similar and see if they're interested in taking it up?
DeleteThat is a good idea! Nursing my dad nearly full time so would support anyone actually getting in touch with Watchdog...this woman needs to be stopped from trading.
ReplyDeleteSame as everyone else, the usual emails and nothing delivered. Then more emails with regards to 'placing your orders now for Easter treats' it's like a bit of a sick joke. I looked on Trustpilot and there are many more very unhappy people. She does need reporting to trading standards. This thread and trust pilot is enough evidence. I don't know why she does it, it makes no sense and if she'd ill then she really shouldn't, it must be so stressful, but she's only herself to blame. I am now wondering if he products are indeed Vegan too...
ReplyDeleteNot all her products are vegan now. Sorry to hear the same problems are still happening in 2019.
Deletei have received 3 previous orders but none within the 5-7 day timeframe she quotes!! more like 5 months ... i dont know why we are all being enticed by this woman to give her our money, its only the fabulous product I suppose!! Is there anything happening re. Watchdog or taking some kind of action against her?
ReplyDeleteI'm not sure if i can post links here, so if you Google bbc watchdog you'll get a link to the program page where you can share a story. Or you can email watchdog@bbc.co.uk
DeleteI'm not sure if it would have more impact if they got several emails fron individuals about the same company or we got our heads together and composed one email.
It is a shame they’re the best marshmallows around, because the business is awful to deal with.
DeleteI would be happy to send an email to Watchdog...but we ought to do it at the same time for impact...so maybe May 1st for two weeks? I always did wonder about her marshmallows being vegan as they simply do not have the same texture as any other vegan ones, but are indentical to non-vegan ones....now she has other products which are not vegan I would not buy from her again.... That and the fact that you have to wait 6 months or more...she should start advertising Christmas orders about now :¬D
ReplyDeleteSounds good. It's been 2 years since I last ordered so I think it's better if people with more recent grievances email first, but I'm happy to add my experience once the ball gets rolling.
Deleteagree Chrissianne, she is taking money and not delivering the goods, had enough of her now, lets get a joint action going?
ReplyDeleteI will be happy to send an email to Watchdog or the other prog with Gloria Hunniford...https://www.bbc.co.uk/programmes/b00wck32/contact I think the latter is the more up to date programme...but I don't have dates etc...it is a long time ago now for me...I can only tell them that she has cost me money and missed birthdays etc...6 month delivery times is normal...and she always makes the same excuses..now I believe she does not use Paypal as likely they refunded...everyone in this thread needs to send a complaint via the link I post here....
DeleteHave started a facebook group - "Marshmallow deli is a scam" if anyone wants to join so we can all keep in touch and spread the word about this appalling company!
ReplyDeleteMight be a good idea to have a Twitter account as well, as many people - like me- don't have a FB account. Then we can follow watchdog on there too.
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DeleteMarshmallow Deli is the name of her new company btw - beware!
ReplyDeleteI thought of doing that today! And you made it happen! I will join....I want some rare person who actually received something to take it to a lab and see if it is vegan...because no one else on the planet can come that close to egg ones..
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ReplyDeleteFacebook group now called - Marshmallow deli is never in my belly! In honour of the fact that so few people who have ordered these products have actually received them! Come and join us if you have had any problems with ordering and delivery from Marshmallow Deli x
ReplyDeleteI received an email this morning saying Marsham Deli has a new website!
ReplyDeleteI checked some Truspilot reviews and it seems customers are getting their product on time so let's home this means she got her act together.
I sent her a stinker reply as I could not believe she was still at it. Let's hope this will be the last cluster of moaning on here..but I am not holding my breath. Looks like she is having a bake up then selling what she makes...she has taken me off her list now... I would like to see a food test done on them anyway, as judging by the ingredients I could never see how they were so spongy...
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